Privacy Policy
At Hadiprana Hospitality, we value your privacy and are committed to safeguarding your personal data. This Privacy Policy outlines how we collect, use, and protect your information when you interact with our properties, website, and services.
Collection of Personal Data
We collect personal data that identifies you or relates to an identifiable individual. This includes contact information (e.g., name, email, telephone number), financial information (e.g., credit card details), and information about your preferences and interactions with our properties, such as reservation details, special requests, and service preferences. We may also collect images, video, and audio data through security cameras on our properties.
Additionally, we collect personal data provided by you through communications, inquiries, and when engaging with our online services (website and social media). We may collect information about family members and companions to better tailor your experience, as well as details about your health and wellness preferences for more personalized services.
How We Collect Personal Data
We collect data in various ways, including:
- Directly from you when making a reservation or contacting us via email, phone, or social media.
- When you interact with us during your stay at one of our properties or use our online services.
- Through third-party service providers and partners who help enhance your experience, such as travel agencies or tour partners.
How We Use Personal Data
Your personal data is used for the following purposes:
- To process reservations, payments, and ensure the delivery of requested services.
- To respond to inquiries and fulfill special requests, enhancing your experience.
- For internal business operations, including customer service, marketing, and promotional activities, with your consent.
- To provide tailored offers, improve guest satisfaction, and inform you of new services or special promotions.
Disclosure of Personal Data
We may share your data with:
- Affiliated companies within Hadiprana Hospitality for the purpose of providing and enhancing our services.
- Third-party partners and service providers who assist in providing personalized services, such as restaurants, spas, or event organizers.
- Legal authorities or as required by law to ensure compliance with applicable regulations.
Cookies and Tracking Technologies
We use cookies and similar technologies to improve your online experience, track website usage, and personalize content. By using our services, you consent to the use of cookies in accordance with our Cookie Policy.
Your Rights and Choices
You have the right to:
- Access, correct, or delete your personal data.
- Withdraw your consent for marketing communications at any time.
- Request information about the processing of your data or opt-out of certain data uses.
If you wish to exercise any of these rights, please contact us at [insert contact email]. We will respond to your request in accordance with applicable law.
Data Security
We take reasonable measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Retention of Personal Data
We retain personal data for as long as necessary to fulfill the purposes for which it was collected or as required by law. This may include retaining data for business, legal, or contractual obligations.
International Transfers
Your personal data may be transferred and stored in countries outside your country of residence. By using our services, you consent to such transfers in accordance with this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated “Last Updated” date.
Contact Us
For any questions or concerns regarding this Privacy Policy or our data practices, please contact us at info@hadipranahospitality.com or at the following address: Jl. Goa Gajah, Br. Tengkulak Kaja, Ubud, Bali 80571, Indonesia.